When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In-stock items without customization will usually ship within 1-3 business days. Items requiring customization (engraving added, etc.) will usually ship within 3-5 business days. Items created specifically for you (custom checkers, memorial stones, etc.) will require 1-2 weeks to produce.
Please also note that the shipping rates are weight-based, so shipping is automatically combined on all items during your checkout. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We will refund overages during shipping if the calculator has overcharged you at checkout.
We are happy to ship most items internationally. If your country is not listed as an option for shipping, please email us and we will let you know if it is available for shipping to your location.
We will happily replace items or refund customers for any item returned due to damage upon receipt. However, as many of our items are custom made we cannot refund due to incorrect text as supplied by the buyer. Please be sure your details are correct before placing your order.
Please note we do not refund shipping charges once the item has shipped, as this charge is used to cover the postage when the item is shipped.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.